Scheduling Project Coordinator - Doors

Job Description Job Description The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis. Responsibilities: Customer Experience Ensures that daily installations are coordinated on a timely basis and actively managed; this includes: Connecting with customers to discuss installation timeframes and manage expectations Responding to incoming customer calls Following up with customers once work is completed to ensure complete satisfaction Serves as a primary contact and problem solver for customers when issues arise Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented Ensures excellence in service; aware of customer sati...