Scheduling Specialist

About the Job

We’re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules with forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.

Responsibilities

• Assist with schedule and tracker management to ensure that all schedules are generated properly.
• Identify customer contact trends to ensure that appropriate resources are utilized.
• Manage schedule information for new and existing employees in multiple locations using a workforce software program.
• Ensure employee information is accurately entered and maintained on an ongoing basis.
• Ensure trackers related to headcount, absenteeism, etc. are constantly reviewed and updated.
• Update parameters within the Workforce Management System to ensure efficient s...