Job Description

The role of Scheme Manager will include:
  • Supporting residents by providing information to promote independence, good health and wellbeing

  • Completing mandatory compliance tasks along with health and safety checks

  • Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed

  • Delivering high quality customer service by resolving problems and complaints

  • Providing administrative support, including maintaining accurate records in a timely manner

  • Completing Sign Ups, Terminations, Settling in Visits

  • Covering other schemes as and when required

    • Skills and experiences:

  • Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths

  • Proven experience of working with older people and understanding their individual needs or similar

  • Working knowledge of good practice resident involvement or customer participation activ...

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