Job Description

What You'll Do:

Agile Facilitation & Team Leadership

  • Facilitate all Scrum ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews using Jira dashboards and boards
  • Coach development teams, product owners, and stakeholders on agile principles and Scrum best practices
  • Remove impediments and blockers that slow down team progress, tracking them in Jira for visibility and resolution
  • Foster a culture of collaboration, transparency, and continuous improvement
  • Shield the team from external distractions and ensure they can focus on sprint commitments

    • Jira Administration & Optimization

  • Design, configure, and maintain Jira workflows that align with team processes and organizational standards
  • Create and manage Scrum boards, Kanban boards, and custom filters to optimize team visibility
  • Build and maintain Jira dashboards that provide real-time insights into sprint progress, team velocity, and delivery metrics
  • Configure issue types, custom fields, screen schemes, and permission schemes to support various project needs
  • Establish and enforce Jira hygiene practices including proper story point estimation, status updates, and documentation standards
  • Train team members on effective Jira usage and best practices

    • Metrics, Reporting & Continuous Improvement

  • Generate sprint reports including burndown charts, velocity reports, and cumulative flow diagrams in Jira
  • Analyze team metrics to identify bottlenecks, trends, and opportunities for improvement
  • Create executive-level reports and dashboards from Jira data to communicate team performance and delivery health
  • Track and report on key agile metrics such as cycle time, lead time, throughput, and sprint commitment reliability
  • Use Jira automation rules to streamline repetitive tasks and improve workflow efficiency
  • Facilitate retrospectives using data from Jira to drive actionable improvements

    • Collaboration & Stakeholder Management

  • Serve as the liaison between IT teams and business stakeholders, ensuring clear communication and alignment
  • Manage dependencies across multiple teams using Jira's linking and hierarchy features
  • Coordinate with other Scrum Masters and Project Managers to align on cross-team initiatives
  • Ensure product backlog is well-maintained, prioritized, and ready for sprint planning in Jira
  • Partner with Product Owners to refine user stories, acceptance criteria, and definition of done

    • What You'll Bring:

    Required Qualifications

  • 5 to 7 years of experience as a Scrum Master in an IT or software development environment
  • Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent agile certification
  • Expert-level proficiency with Jira including boards, workflows, automation, JQL (Jira Query Language), and reporting
  • Deep understanding of Scrum framework, agile methodologies, and lean principles
  • Proven track record of successfully leading agile teams through multiple release cycles
  • Strong facilitation, coaching, and conflict resolution skills
  • Excellent communication skills with ability to influence at all organizational levels
  • Experience tracking and analyzing agile metrics to drive team improvements

    • Preferred Qualifications

  • Jira Administrator certification or equivalent hands-on experience
  • Experience with Jira integrations (Confluence, etc.)
  • Knowledge of Scaled Agile Framework (SAFe) or other scaling methodologies
  • Familiarity with DevOps practices and CI/CD pipelines
  • Experience with Jira automation, ScriptRunner, or other Jira add-ons
  • Background in software development, QA, or IT infrastructure
  • Advanced agile certifications (A-CSM, CSP, SAFe Scrum Master)
  • Experience with agile portfolio management in Jira

    • Technical Skills

  • Advanced Jira configuration and administration
  • JQL query writing and optimization
  • Jira dashboard creation and data visualization
  • Understanding of API integrations and automation capabilities
  • Proficiency with Confluence for documentation and knowledge sharing
  • Basic understanding of software development lifecycle and IT operations

    • Professional Qualities

  • Exhibits calmness, organization, and reliability, especially in high-pressure situations
  • Demonstrates strong listening skills, effectively guiding teams to maintain focus with evolving priorities
  • Pragmatic and delivery-focused, prioritizing practical solutions over rigid methodologies
  • Communicates clearly, valuing empathy and transparency in all interactions
  • Supports global teams, ensuring effective collaboration across time zones of EMEA and US region.

    • Our Values


    If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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