Job Description

SCUK Customer Operations ManagerCountry: United Kingdom

Santander Consumer Finance is one of the UKs Leading Motor Finance companies providing finance to a network of dealerships throughout the United Kingdom.

Due to internal progression, we are now recruiting for a Customer Operations Manager responsible for a team incorporating Dealer Contact Centre and Funding, Underwriting, Financial Support and Arrears and Fleet Administration.

This role will be hybrid and based out of the Milton Keynes office with occasional requirements to visit the Redhill Head Office or other offices as required.

Responsibilities will include:

  • To build, lead and develop the customer facing teams to provide an excellent experience for our customers
  • Manage and ensure the delivery of service in line with strategic objectives to maximise customer experience, business performance and productivity, whilst ensuring team’s costs are kept under control
  • Develop people’s ...

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