SCUK Quality

SCUK Quality & Assurance Manager - FSBU SCUK Quality & Assurance Manager - FSBU Country: United Kingdom The Quality & Assurance Manager is responsible for the delivery of all Line 1 quality and assurance activity across the Financial Support Business Unit (FSBU), ensuring that customer interactions, journeys and outcomes across Collections & Recoveries meet regulatory requirements, policy standards and customer expectations. The role focuses on the effective execution of the FSBU quality strategy set by the Senior Manager - Strategy, Change & Control, driving measurable improvements in customer outcomes, agent capability and operational performance. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Line 1 Quality & Assurance Delivery
• Own and deliver all Line 1 Quality & Assurance activity across the Financial Support Business Unit, covering the full Collections & Recoveri...