Seafreight Import Coordinator

The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all seafreight import activities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier / vendor service issues to Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customers are properly setu...