Job Description
Description
As a Search Support Specialist, you will Independently provide the first level of support for all search related issues, deliver high-quality work, meet or exceed established ticket resolution goals, and SLAs autonomously. You will rely upon your strong communication skills to effectively interact with individuals at all levels. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change.
Key job responsibilities
• Identify Search service changes and make independent decisions based on available information.
• Independently resolve issues and high severity escalations using Support tooling while serving as TPM for Support tool development and maintenance.
• Continuously identify areas for improvement of self-service by evaluating ticket metrics and logs. Drive projects to implement those improvements.
• Collaborate with Technical Program Ma...
As a Search Support Specialist, you will Independently provide the first level of support for all search related issues, deliver high-quality work, meet or exceed established ticket resolution goals, and SLAs autonomously. You will rely upon your strong communication skills to effectively interact with individuals at all levels. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change.
Key job responsibilities
• Identify Search service changes and make independent decisions based on available information.
• Independently resolve issues and high severity escalations using Support tooling while serving as TPM for Support tool development and maintenance.
• Continuously identify areas for improvement of self-service by evaluating ticket metrics and logs. Drive projects to implement those improvements.
• Collaborate with Technical Program Ma...
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