Second Level IT Service Desk Manager

Job Description

: Second Level Service Desk ManagerThis role is ideal for an experienced people leader who thrives in a fast‑paced environment, enjoys developing high‑performing teams, and is passionate about delivering excellent customer service.The Second Level Service Desk Manager is responsible for leading and managing a team of Second level Service Desk Agents to deliver high‑quality technical support while consistently meeting service level commitments. This role oversees the day‑to‑day operation of second level Service Desk support and plays a key role in continuous improvement, people development, and operational excellence.Key ResponsibilitiesPeople Leadership & Team Management

Lead, coach, and develop a team of Second Level Service Desk Agents in a high‑performance environment. Working extremely close with the First level Service desk team and Manager

Foster strong employee engagement and maintain high levels of team morale

Provi...