Job Description
We are seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering an excellent end-user experience in secure, fast-paced environments.
You will work closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards.
Key Responsibilities
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Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels
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Act as an escalation point for incidents and service requests unresolved at 1st line
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Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices
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Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and On...
You will work closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards.
Key Responsibilities
*
Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels
*
Act as an escalation point for incidents and service requests unresolved at 1st line
*
Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices
*
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and On...
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