Second Line Support Engineer

Second Line Support Engineer at Fisher German LLP

We’re hiring a Second Line Support Engineer to join our Development Team. This role will focus on delivering second‑line support for our core business applications, including internally developed systems and our ERP platform.

Key responsibilities

• Provide IT support for technical issues across Fisher German’s core business applications, including internally developed systems.
• Triage, log, and update issues using our ITSM platform (Freshservice) and our development tracking tool (Jira).
• Work collaboratively to investigate and resolve issues affecting core business applications.
• Deliver second‑line support for our ERP platform (Access Group – Dimensions and FocalPoint).
• Escalate support requests to third‑party vendors when needed and track progress through to resolution.
• Monitor Business Support team tickets to help meet SLA commitments....