Second Line Support Engineer

Dedicated 2nd Line Engineer

Location: Lowton (Customer Site) – 3/4 days per week, occasional travel to Whetherby

Hours: Full-time, 37.5 hours per week

Overview of the Role

Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer to work from our clients site in Lowton.

This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will liaise with customers and third parties via phone and email.

We offer a progressive working environment with exposure to new technologies, an internal mentoring system, and genuine opportunities for care...