Second Shift Associate Account Coordinator

**Who We Are**
**Who We Want**
**What You’ll Do**:
- Inbound/Outbound calls to drivers and dispatchers with professionalism
- Inbound calls are required, depending on the company's needs, you will be responsible for providing assistance to certain ring groups.
- Become knowledgeable in the various visibility tools used by our carrier partners.
- Your first resource for tracking will be phone calls (Inbound/Outbound). You will also have different tracking tools in case you are unable to get a tracking update by phone.
- Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Remain up to date and follow company-wide SOP’s and standards set
- Utilize the tracking board on a daily basis for best tracking practices
- Communicate with internal departments to proactively relay information
- Ensure that loads are upd...