Section Manager, Customer Support

A leading aerospace component repair specialist in the Klang Valley is looking for an experienced Section Manager, Customer Support to join their growing team. With a strong vision to become the market leader, the company has built its success on continuous innovation and expansion.

As part of this growth journey, they are seeking a skilled professional to drive customer support excellence and strengthen service delivery.

Responsibilities

• Lead and mentor the customer support team to achieve service excellence.
• Supervise, coach, and manage team members, including training and performance evaluation.
• Oversee departmental work distribution, quality, productivity, and HR-related matters.
• Monitor KPIs such as Turn Around Time (TAT) and On-Time Delivery (OTD).
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Resolve escalated customer complaints promptly and professionally...