Job Description

Problem Solvers. Proactive Protectors. Relentless Allies.

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The Managed Service Security Administrator’s primary responsibilities focus on helping Managed Service Customers in their daily work with data protection tasks. This work includes policy/rule management, agent configurations and health checks. The Managed Service Security Administrator is joining regular customer calls from Customer Success Managers / Security Analysts and is answering and guiding customers inside these calls.

WHAT YOU'LL DO

  • Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
  • Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objecti...

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