Job Description
Based: Reading
Contract: Permanent
Security Analyst – 2nd Line (Service Desk)
This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to work in the office full time during training
About the Role
We're looking for a proactive 2nd Line Security Analyst to help keep our clients' infrastructure, applications and digital environments secure and running smoothly. You'll deliver high‑quality technical support, lead on day‑to‑day security incident management, and ensure we meet our SLAs across multiple managed service customers.
Details for the role:
Main tasks and responsibilities
- Provide 2nd line support via our Service Desk, resolving incidents and service requests within SLA.
- Monitor and manage IT security systems, escalating issues where needed.
- Lead small teams delivering security-focused work packages. ...
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