Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What You Will Do -**
+ Serve as a customer-facing security point of contact during onboarding, renewals, audits, and periodic security reviews.
+ Support customer discussions on security architecture, compliance posture, data protection, and trust controls by preparing accurate and clear information.
+ Prepare and deliver customer-ready security materials, including presentations, architecture overviews, and trust documentation.
+ Respond to customer security questionnaires, RFIs, and RFPs with accurate, consistent, and well-articulated inputs.
+ Support customer-initiated security and compliance audits (e.g., SOC 2, ISO 27001, PCI) by coordinating evidence collection and documentation.
+ Work closely with Product Security, Cloud Engineering, Platform Engineering, and Legal teams to gather and clarify security-related information.
+ Work with limited supervision, manage own time effectively, track security-related action items, remediation updates, and customer commitments, and communicate status updates internally.
+ Help maintain and improve re-usable security, compliance, and privacy documentation, templates, and internal workflows.
+ Assist with **vendor and third-party risk management (TPRM)** activities, including security assessments, questionnaire reviews, and evidence tracking.
**Who You Are — Qualifications**
**Required**
+ **2–4 years of experience** in Information Security, Security Assurance, GRC, or Security Business Analysis roles.
+ **2+ years of customer-facing experience** in security, compliance, or technical support/pre-sales contexts.
+ Working understanding of:
+ **Cloud, AI & SaaS security fundamentals** (shared responsibility model, multi-tenant environments, SSO, 2FA, IAM, Encryption, CSPM)
+ **Encryption, access control, authentication, and authorization models**
+ Security testing concepts (SAST, DAST, SCA – conceptual understanding)
+ Infrastructure basics (VPCs, VPNs, firewalls, network segmentation, isolation)
+ Familiarity with **security and compliance frameworks** such as SOC 2, ISO 27001, PCI DSS, GDPR (and similar).
+ Ability to interpret customer security requirements and collaborate effectively with technical teams.
+ Proficient in English language. Strong written and verbal communication skills, especially in **customer-facing discussions and documentation** .
+ Ability to manage multiple priorities independently with strong attention to detail.
**Good to Have (not mandatory)**
+ Exposure to **regulated industry requirements** , such as fintech or payments environments (RBI, NPCI, SAMA & MAS TRM Guidelines)
+ Experience supporting or participating in, Customer security audits, Vendor risk assessments and Third-party due diligence reviews
+ Certifications such as **Security+** , **ISO 27001 Lead Auditor** , or **cloud security certifications** (AWS/Azure/GCP).
+ Familiarity with tools such as **Jira, Confluence, GitHub** , or compliance automation platforms.
**What You Bring**
+ A **customer-first mindset** with the ability to explain complex security topics clearly and confidently.
+ Strong collaboration skills in fast-moving, cross-functional environments.
+ Curiosity and willingness to continuously learn evolving security, cloud, AI and compliance topics.
+ A balanced approach that values both **security rigor and business enablement** .
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What You Will Do -**
+ Serve as a customer-facing security point of contact during onboarding, renewals, audits, and periodic security reviews.
+ Support customer discussions on security architecture, compliance posture, data protection, and trust controls by preparing accurate and clear information.
+ Prepare and deliver customer-ready security materials, including presentations, architecture overviews, and trust documentation.
+ Respond to customer security questionnaires, RFIs, and RFPs with accurate, consistent, and well-articulated inputs.
+ Support customer-initiated security and compliance audits (e.g., SOC 2, ISO 27001, PCI) by coordinating evidence collection and documentation.
+ Work closely with Product Security, Cloud Engineering, Platform Engineering, and Legal teams to gather and clarify security-related information.
+ Work with limited supervision, manage own time effectively, track security-related action items, remediation updates, and customer commitments, and communicate status updates internally.
+ Help maintain and improve re-usable security, compliance, and privacy documentation, templates, and internal workflows.
+ Assist with **vendor and third-party risk management (TPRM)** activities, including security assessments, questionnaire reviews, and evidence tracking.
**Who You Are — Qualifications**
**Required**
+ **2–4 years of experience** in Information Security, Security Assurance, GRC, or Security Business Analysis roles.
+ **2+ years of customer-facing experience** in security, compliance, or technical support/pre-sales contexts.
+ Working understanding of:
+ **Cloud, AI & SaaS security fundamentals** (shared responsibility model, multi-tenant environments, SSO, 2FA, IAM, Encryption, CSPM)
+ **Encryption, access control, authentication, and authorization models**
+ Security testing concepts (SAST, DAST, SCA – conceptual understanding)
+ Infrastructure basics (VPCs, VPNs, firewalls, network segmentation, isolation)
+ Familiarity with **security and compliance frameworks** such as SOC 2, ISO 27001, PCI DSS, GDPR (and similar).
+ Ability to interpret customer security requirements and collaborate effectively with technical teams.
+ Proficient in English language. Strong written and verbal communication skills, especially in **customer-facing discussions and documentation** .
+ Ability to manage multiple priorities independently with strong attention to detail.
**Good to Have (not mandatory)**
+ Exposure to **regulated industry requirements** , such as fintech or payments environments (RBI, NPCI, SAMA & MAS TRM Guidelines)
+ Experience supporting or participating in, Customer security audits, Vendor risk assessments and Third-party due diligence reviews
+ Certifications such as **Security+** , **ISO 27001 Lead Auditor** , or **cloud security certifications** (AWS/Azure/GCP).
+ Familiarity with tools such as **Jira, Confluence, GitHub** , or compliance automation platforms.
**What You Bring**
+ A **customer-first mindset** with the ability to explain complex security topics clearly and confidently.
+ Strong collaboration skills in fast-moving, cross-functional environments.
+ Curiosity and willingness to continuously learn evolving security, cloud, AI and compliance topics.
+ A balanced approach that values both **security rigor and business enablement** .
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application