Seller Support Advisor, Veeqo

Job ID: | Project Kite - UK Parent

Veeqo is a multi‑channel shipping software built to simplify fast‑growth e‑commerce. Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders. Selected candidate(s) as Seller Support Associates will serve as the first‑line support partners to act as the primary interface for our Veeqo customers, providing phone, email and live chat support.

Our team in Swansea will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment. The Sr. First Line Support Agent demonstrates end‑to‑end ownership of every seller interaction and handles proactive problem solving to provide e...