Job Description
About this role
The Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow the bottom line. Financially accountable for market sales plans, recruitment strategies, branch budget, Profit & Loss (P&L) management, and cost control. This role involves recruiting, training, managing, and developing top talent in their branch team and delivering top-notch customer service to candidates and clients.
What you'll be doing
Growing & Retaining Accounts:
The Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow the bottom line. Financially accountable for market sales plans, recruitment strategies, branch budget, Profit & Loss (P&L) management, and cost control. This role involves recruiting, training, managing, and developing top talent in their branch team and delivering top-notch customer service to candidates and clients.
What you'll be doing
Growing & Retaining Accounts:
- Establishes a plan to grow and retain existing accounts and newly developed clients and win back lost/lapsed accounts.
- Ensures all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
- Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effec...
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