Job Description
Job Description
SEMCO - Sr. Business Process Analyst
SEMCO Energy is seeking a Senior Business Process Analyst to document, analyze, and improve core customer and billing processes. This role is ideal for a curious, analytical self-starter who enjoys understanding how work gets done and turning complexity into clear, scalable processes.
What You’ll Do
Document and improve business processes across billing, meter reading, payments, call center, and customer operations
Identify gaps and design improved workflows that support efficiency and customer experience
Partner with cross-functional stakeholders to understand processes and recommend improvements
Use customer and billing data from CIS systems to support analysis and decision-making
Maintain clear, up-to-date process documentation to support continuity and compliance
Collaborate with SEMCO Energy and W...
Apply for this Position
Ready to join AltaGas? Click the button below to submit your application.
Submit Application