Senior Account Manager

Benefits

Pulled from the full job description

Work from home

Full job description

Job Overview

We are looking for a strategic, hands-on Senior Account Manager to lead key client accounts while managing a team of Junior Account Managers. You will handle 5 core clients, oversee 3–4 Junior Account Managers, approve all creatives, define content grids, manage Meta Ads and influencer campaigns, and resolve escalations across all assigned accounts.

Key Responsibilities

Client Ownership & Leadership

Manage 5 key client accounts end-to-end and oversee all clients handled by assigned Junior Account Managers

Mentor and manage 3–4 Junior Account Managers, ensuring quality execution, timelines, and communication

Act as the final escalation point for all client-related issues and ensure swift resolution

Creative Direction & Quality Control

Approve all creatives, copies, reels, ads, and campaigns before client submission

Decide and finalize content grids, posting strategies, and overall page direction for each client

Ensure brand consistency, content quality, and performance-driven execution

Team Mentorship, Training & Accountability

· Mentor and manage Junior Account Managers

· Onboard and train new Account Managers on Youtech SOPs, client communication standards, and campaign strategy

· Review AM-to-client communication (WhatsApp, email, calls) and provide direct feedback

· Perform quality checks on replies and updates shared with clients

· Build a strong culture of ownership, accountability, and execution excellence

Paid Ads, Influencer Marketing & Performance

Plan, execute, and optimize Meta Ads (Facebook & Instagram) focused on ROI, lead generation, and brand growth

Oversee end-to-end influencer marketing campaigns, including influencer scouting, briefing, coordination, execution, and performance tracking

Collaborate with creative, media, and operations teams to ensure high-performing campaigns

Strategy, Reporting & Growth

Lead client onboarding and strategy development aligned with business goals

Review and present performance reports, translating data into clear, actionable insights

Identify upsell opportunities, manage renewals, and drive long-term client retention

Ensure Account Managers maintain and update daily sales trackers, weekly performance logs, campaign logs, and feedback trackers

Conduct weekly 1:1 reviews or team huddles with Account Managers

Reporting & Founder Communication

· Share weekly updates with the Founder on at-risk clients, team workload, campaign wins, and gaps

· Recommend process improvements, workflow optimizations, and new SOPs as the team scales

· Highlight hiring or resource requirements proactively

Key KPIs

Client Revenue Growth (20–50%)

Client Retention & Satisfaction

Creative Quality & Approval Timelines

Campaign Performance & ROI

Escalation Resolution Time

Junior Team Performance

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

Work from home

Application Question(s):

How many years of experience do you have in Senior Account/Senior Client Management or Digital Marketing?

Have you led or mentored Junior Account Managers or team members before? If yes, please elaborate briefly.

Have you handled Meta Ads and influencer marketing campaigns end-to-end (strategy, execution, reporting)?

Rate your understanding of Meta Ads (Facebook + Instagram)

(1 = Never worked on it, 5 = Confident in running + optimizing ads)

How do you typically handle client escalations or creative disagreements?

What was your Last Salary?

What is your notice period?

Work Location: Remote