Job Description

Job Description

We are seeking a Melbourne based Senior Account Manager to lead one of our most strategic wholesale telecommunications accounts. This is a senior, high-impact role for a commercially astute relationship leader who thrives at the intersection of wholesale network services, complex service delivery, and executive stakeholder management.

This role goes beyond traditional account management. You will be a trusted partner to senior customer executives and a credible internal leader, able to orchestrate outcomes across network, operations, product, finance, and external network partner teams.

This Senior Account Manager is more than an account owner—they are a strategic driver and growth enabler, ensuring the organisation remains a trusted, commercially strong, and strategically aligned partner within a complex, regulated wholesale network.

Key responsibilities:

  • Own and grow a large, high-value strategic wholesale account, focusing on long-term partnership rather than transactional sales
  • Develop and execute a multi-year account roadmap aligned to customer growth, margin, and customer experience strategies
  • Lead executive governance forums and manage C-level stakeholder relationships
  • Navigate wholesale pricing, volume economics, margin pressure, and complex contract structures
  • Anticipate and manage risks arising from network change programs, capacity constraints, and regulatory shifts
  • Lead complex escalations across provisioning, assurance, service classes, and network constraints
  • Align sales, service delivery, product, finance, and operations through influence rather than authority

    • Qualifications

  • 5–8+ years’ proven experience in account management, customer success, or B2B relationship management.
  • Strong commercial acumen with a track record of identifying and closing revenue opportunities.
  • Exceptional analytical and numerical skills to drive informed business decisions.
  • Outstanding communication, negotiation, and presentation skills, able to simplify complex solutions for clients.
  • Experienced in managing strategic accounts and projects in fast-paced, high-growth environments.
  • Proactive problem-solver with a customer-first approach.
  • Skilled in leveraging CRM tools such as Salesforce, HubSpot, or Dynamics to optimize account performance.

    • Desirable:

  • Experience in the relevant industry, such as telecommunications, voice, or data services.
  • Familiarity with customer engagement frameworks or methodologies, including QBRs and customer lifecycle management.
  • Background in technical or operational environments supporting complex customer solutions.

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