Senior Admission Counsellor - Study Abroad

RESPONSIBILITIES & DUTIES

• Engage with assigned leads and promptly initiate contact through the auto dialer system.

• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.

• Build rapport, credibility and establish trust with leads through effective communication and active listening.

• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.

• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.

• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),

with at least 1 year spent in a single company.

• Min Graduation is required.

• Previous experience working a 6-day work week.

• Currently working in the capacity of an individual contributor.

• Proven track record of meeting targets in the existing company.

SKILLS

• Excellent verbal communication skills with an emphasis on fluency in the English language.

• Ability to listen effectively, build trust with potential learners, and

approach situations with patience and empathy.

• Ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions.

• Basic proficiency in MS Office Suite & CRM management for

administrative tasks and reporting requirements.2

KEY PERFORMANCE INDICATORS

• Minimum 300 minutes of talk time over calls per day.

• Schedule/book 5 Video Counselling (VC) sessions per day.

• Connect with a minimum of 80% of your leads each day.

• Consistently meet and exceed weekly revenue targets.