Senior Agent, Customer Service (Arabic Speaker)

Overview

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is best known for OKX—one of the world's largest digital assets exchanges. OKX has developed a widely connected Web3 wallet used by millions to access decentralized crypto applications (dApps) and is trusted by hundreds of large institutions seeking access to crypto markets on a platform that connects with global banking and payments.

What You’ll Be Doing

• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.

• To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.

• To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to collea...