Senior Agent, Customer Service

Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur

Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice,

Liaising with both internal & external stakeholders e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.

Maintaining a working knowledge of company products to effectively communicate with customers.

Creating and maintaining strong relationships with company partners and external stakeholders.

Escalate any queries or unresolved issues to Level 2/Supervisors as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

• A Diploma in finance, customer service, or a related field.
• At least 2 years of experience in customer service, or a similar role.
• Excellent command of spoken and written Eng...