Senior Agentforce Developer

Job Description:

Roles & Responsibilities:

• 4+ years of Salesforce experience with strong hands-on expertise in Salesforce Administration, Flows, Apex, Lightning Web Components, integrations, and platform ownership.
• Hands on Implementation experience on Sales,Service and Experience clouds
• Strong knowledge of Agentforce tools including Agent Builder, Prompt Builder, and Agentforce for Service Cloud, with experience in configuration and customisation.
• Hands-on experience creating and managing Service Agents using Agentforce, including agent behavior definition, actions, guardrails, and response handling.
• Practical exposure to Generative AI concepts within Salesforce, including prompt design, grounding strategies, and safe AI usage.
• Good understanding of Salesforce Data Cloud including Data Streams and Spaces, Data Explorer, Query Editor, Identity Resolution, Segmentation and Insights.
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