Senior AI Integration Engineer

Overview

Senior AI Integration Engineer at TELUS Digital. You are not a research scientist, but an expert in leveraging existing AI/ML models and platforms to solve real-world business problems. You will be responsible for integrating AI capabilities, building and maintaining data pipelines, and understanding the practical applications of generative AI and other models to drive innovation with a founder/startup mentality.

Key Responsibilities

• AI Integration Expertise: Proven experience selecting and integrating appropriate AI models from platforms like Hugging Face, OpenAI, or Vertex AI. You are skilled in prompt engineering and crafting effective API calls to achieve specific business objectives.
• Bias for Action: You are a doer who prioritizes tangible outcomes over perfection. You take full ownership of a solution, from initial concept to a deployed, production-ready state.
• Rapid & Innovative Problem-Solving: You can quickly dissect complex problems, identify root causes, and formulate pragmatic, creative solutions under pressure.
• Data & Systems: You have experience building robust data pipelines for cleaning, processing, and feeding data to AI models. You can also think holistically about a system and how an AI solution will fit within it.
• Ethical & Communicative: You have a strong awareness of ethical implications and potential biases in AI. You can clearly articulate complex technical concepts and the rationale behind your decisions to both technical and non-technical audiences.

Qualifications

• AI Platform Expertise: Hands-on experience integrating and deploying pre-trained AI models. Familiarity with major AI platforms like Hugging Face, OpenAI, Vertex AI, or Amazon SageMaker is highly desirable.
• Strong Software Engineering Skills: Experienced software engineer with a solid understanding of software development principles, data structures, and algorithms. Proficiency in Python is essential.
• Foundational ML Knowledge: Solid understanding of core machine learning concepts, including model training, evaluation, and the potential for bias.
• Systems Thinking & Problem-Solving: Ability to understand how different components of a system interact and a knack for creative and effective problem-solving.
• Collaborative & Humble: Team player who prioritizes collective success, is willing to learn from others, and can work effectively across different teams.

Nice to Have

• Healthcare Experience: Knowledge of the healthcare industry, including its data standards, privacy regulations (e.g., HIPAA), and workflows, is a strong plus.
• Frontend Skills: Experience with JavaScript or other frontend frameworks is helpful for building user interfaces that interact with AI-powered APIs.
• Data Expertise: Experience working with structured and unstructured data like text, images, or audio.

Why Join Us

• Be part of a major transformation program and have a real impact on TELUS International’s data strategy.
• Work with cutting-edge technologies like BigQuery and Airflow.
• Collaborate with a talented team of data professionals.
• Enjoy a competitive salary and benefits package.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.