Job Description
What will you do?
- Provide frequent CSAT-related analysis, including CSAT drivers and end-user feedback, and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.
- Analyze and provide recommended improvement actions for operational KPIs and results on a periodic basis to ensure information availability across all levels.
- Study positive and negative trends that determine the effectiveness of operations and their impact on business productivity and profitability.
- Identify any weaknesses, including drops in Table-F metrics, and work to eliminate them while ensuring proper documentation for action plans.
- Conduct improvement opportunity analysis to maximize Rayas service offerings and value delivered to clients.
- Work closely with the Operations Manager and Program Manager to lead and drive improvement projects using structured processes, e.g., Six Sigma....
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