Job Description

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Essential Duties and Responsibilities:

  • Coordinates and fulfills detailed ServiceNow platform requests and advanced problems directly with the clients in a timely manner.
  • Responsible for completing ServiceNow Incidents, Defects, and Tasks according to established SLA’s
  • Perform daily health check of the ServiceNow platform.
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