Senior Analyst – Credit & Collections

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

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Job Title: Senior Analyst Credits & Collections

Location: Bangalore

Reporting to: Associate Manager – OTC

Purpose of the Role:

The Credit and Collections Specialist is responsible for managing the company’s credit policies and ensuring timely collection of outstanding invoices. This role aims to minimize financial risk by evaluating customer creditworthiness, monitoring receivables, and effectively resolving overdue accounts, thereby maintaining healthy cash flow and supporting the organization’s financial stability.

Is also accountable for overall performance of the teams, achievement of business KPIs, as well as the results of contractual service level agreements with clients, for internal and external clients' satisfaction, and represents the point for escalation. To ensure internal and external client satisfaction by effectively communicating and helping to meet their respective needs – includes working on client requests been solved in a timely fashion. To be the escalation point for internal clients. Coordinate with Finance Marcro Process Leader and other Finance Process Leaders to set and deliver our Sales-Finance strategy and transformation projects.

Key tasks & accountabilities:

• Assess and analyze customer credit applications and credit limits to ensure prudent risk management.
• Monitor accounts receivable aging reports to identify overdue accounts and initiate timely collection efforts.
• Communicate with customers via phone, email, and written correspondence to resolve payment issues and negotiate repayment plans.
• Collaborate with sales and finance teams to resolve disputes and ensure accurate billing.
• Maintain detailed records of collection activities and customer interactions in the CRM or ERP system.
• Prepare regular reports on credit and collection performance metrics for management review.
• Implement and enforce company credit policies and procedures in compliance with relevant laws and regulations.
• Identify trends and potential risks in the credit portfolio and recommend corrective actions.
• Support month-end closing processes by ensuring all receivables are appropriately accounted for.

Audit Support:

• Coordinate internal and external audit requests related to collections, AR, and reconciliations.
• Provide supporting documents, reconciliations, samples, and balance proofs.
• Ensure complete, accurate, and timely audit submissions.
• Support process standardization to strengthen audit readiness.

Cross-Functional Collaboration:

• Work closely with Sales, IT, Government Affairs & Sales Finance to resolve billing, pricing, credit note, and deduction issues.
• Participate in weekly huddles across functions to track dispute resolution and drive cash collection.
• Share customer insights, payment behaviour, and risk signals proactively.

Process Improvement & Compliance:

• Identify gaps and propose enhancements in the collections and reconciliation processes.
• Ensure adherence to company credit policies, Sox controls, and compliance guidelines.

Support automation initiatives, workflow improvements, and standard templates

Qualifications, Experience, Skills:

• Bachelor’s degree in finance, Accounting, or Commerce (master’s degree or professional certification such as CA Inter/ICWA preferred).
• Overall, 3 to 5 years’ experience in managing account receivables
• Experience in stakeholder management with commercial function and customers
• Experience in working in an ERP environment
• FMCG or Shared Services experience a plus.
• Experience with SAP financial module
• Computer skills (Excel, PowerPoint, MS Project etc.)

And above all of this, an undying love for beer!

We dream big to create future with more cheers