Job Description

R69595-EN

Senior Analyst, Customer Insights & Analytics

JP, Chiba, Chiba

  • Job ID: R69595-EN
  • Posted: February 16, 2024
  • JP-1
  • Full Time
  • QVC–

    • JP20534

    CIA Analytics & Operation team develops and designs customer behavior data and data base that will support business strategy and tactics within the organization. Senior Analyst supports the Manager, CIA, to lead projects, support junior Analysts, and create documents.

  • Leverage internal data by using SAS , Tableau, and other global and local data pull tools in daily operation and task
  • Participates in research projects in support of global primary research plan
  • Champions organization-wide knowledge sharing and creates and promotes collaborative tools to socialize competitive and consumer information trends. 
  • Serves as customer behavior watchdog: Creates and monitors process for daily review and synthesis of ongoing campaigns, consumer engagement programs, sales data factors to anticipate threats or opportunities for the long-term business strategy
  • Designs overall customer development plan, inputs into the forecasting, budgeting and growth projection and maps progress.

  • Consults, educates, reports and presents to senior level management, executive and strategy teams
  • Provides clear and actionable reporting regarding consumers and markets which connect to global strategy development
  • Educates QVC managers and executives about customer behavior and purchase trend affecting the business
  • Supports MOR, monthly and quarterly competitive retail sales reporting, and quarterly trends for Programming, investor meetings, Industry News, and global business analysis.
  • Engaging with stakeholders across a range of seniorities and disciplines to ensure decisions are data-driven and driven by insight.
  • Take a strong role in the delivery of accurate, timely and insightful analytics, to drive forward the decisions within the Marketing Team, to ensure we are improving efficiency through data led decisions.

    • 60%

    Conduct data analysis and Insight research

    Develop analysis strategy based on numeric facts that could be implemented to business 

    20%

    Synthesizes diverse data sources to develops insights

    10%

    Coordinates with other researchers on projects

    10%

    Participates in development of insights and recommendations

    Presents research results

    • 5+ years data analytical work experience

    • Project management experience

    • SQL (there will be SQL tests during the first interview)

    • Documentation/presentation skills in Japanese

    • Experience with SAS, Tableau, SPSS

    Share with your network

    Curated Experiences. Infinite Possibilities.

    Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

    When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!

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    2024 QVC, Inc. & HSN, Inc.

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