Senior Analyst (Hardware Support)

About the role - you will:

• Diagnose and resolve advanced technical issues across desktops, laptops, and peripherals.
• Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
• Provide remote and onsite support, including AV systems for meetings/events.
• Support and maintain Video Conferencing (VC) rooms, using Logitech-based systems, ensuring optimal functionality for meetings and events.
• Provide technical support for site events or employee sessions leveraging on-site AV equipment
• Quarterly scheduled sessions which are scheduled beyond standard business hours.
• Collaborate effectively using Office 365 tools (Teams, SharePoint, OneDrive) for communication and documentation.
• Work closely with global IT teams for escalation requests and cross-regional issue resolution.
• Maintain compliance with security standards and operational processes.
• Explore and implemen...