Senior Analyst – IT Product Support

Overview

We are seeking a talented individual to join our IT Product Support team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that requires three days in the office.

Senior Analyst – IT Product Support

Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.

Responsibilities

• Provide end-to-end application support by investigating, diagnosing, and resolving complex system issues.
• Manage incidents and problems, including root cause analysis and post-incident reviews.
• Communicate effectively with users and stakeholders to provide timely updates and best practices.
• Monitor, maintain, and configure applications to ensure stability and optimal performance.
• Collaborate with business units, Service Desk, and infrastructure teams ...