Senior Analyst / Level 3

• Incident Management & Operational Resilience
  • Ability to initiate and manage manual search workflows during AI/UI outages or system disruptions.
  • Strong situational awareness and responsiveness in high-priority (P0) scenarios.
• Analytical Thinking & Data Expansion
  • Skilled in identifying opportunities for collection and query expansion to enhance data coverage and relevance.
  • Proficient in analyzing data gaps and recommending improvements.
• Quality Control & Assurance
  • Experience in conducting and overseeing QC processes for P0 alerts and reports, ensuring independence and objectivity.
  • Ability to enforce and maintain high standards of accuracy and consistency across all report types (SIR, PSI, FLR, etc.).

Team Input & Communication

• Conducting regular 1-2-1 meetings focused on performance and wellbeing
• Managing absence and...