Job Description
Senior Analyst, ML Services
Experience: 3–5 Years
Employment Type: Full-time
About Us
We are a global enterprise software organization building AI-powered platforms for customer-facing functions. Our unified customer experience solutions help enterprises deliver meaningful, human interactions to customers across modern digital channels—at scale. We work with leading global enterprises and are driven by innovation, collaboration, and customer impact.
What You’ll Do
- Collaborate with Product, Services, Engineering, and Data Science teams to build and deliver AI-driven products.
- Engage with internal and external stakeholders to understand use cases and recommend appropriate solutions.
- Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
- Perform and manage day-to-day operational tasks including:
- Data annotation
- AI quality monitoring
- KPI tracking and reporting
- Support team enablement throug...
Experience: 3–5 Years
Employment Type: Full-time
About Us
We are a global enterprise software organization building AI-powered platforms for customer-facing functions. Our unified customer experience solutions help enterprises deliver meaningful, human interactions to customers across modern digital channels—at scale. We work with leading global enterprises and are driven by innovation, collaboration, and customer impact.
What You’ll Do
- Collaborate with Product, Services, Engineering, and Data Science teams to build and deliver AI-driven products.
- Engage with internal and external stakeholders to understand use cases and recommend appropriate solutions.
- Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
- Perform and manage day-to-day operational tasks including:
- Data annotation
- AI quality monitoring
- KPI tracking and reporting
- Support team enablement throug...
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