Job Description
Roles And Responsibilities
- Validation of paperwork for both new and existing business which includes new business applications, maintenance items, transfer paperwork and other various supplemental accounting paperwork. Review broker dealer new business submissions for accuracy and completeness.
- Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.
- Identify cases that are not in good order (NIGO) to alert our Field force for resolution.
- Process client data into back-office systems with a high level of accuracy with first time right approach.
- Research and resolve operational issues as needed.
- Identify and resolve problems using Root Cause Problem Solving tools.
- Work effectively to meet/exceed productivity and quality standards.
- Adherence to process/organizational policies and procedures.
- Escalation...
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