Senior Analyst

About our group:

The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.

About the role - you will:

• Diagnose and resolve advanced technical issues across desktops, laptops, and peripherals.
• Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
• Provide remote and onsite support, including AV systems for meetings/events.
• Support and maintain Video Conferencing (VC) rooms, using Logitech-based systems, ensuring optima...