Job Description
About Our Group
The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.
About The Role - You Will
Diagnose and resolve advanced technical issues across desktops, laptops, and peripherals.
Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
Provide remote and onsite support, including AV systems for meetings/events.
Support and maintain Video Conferencing (VC) rooms, using Logitech-based systems, ensuring optimal functionality for meetings and events.
Provide technical supp...
The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.
About The Role - You Will
Diagnose and resolve advanced technical issues across desktops, laptops, and peripherals.
Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
Provide remote and onsite support, including AV systems for meetings/events.
Support and maintain Video Conferencing (VC) rooms, using Logitech-based systems, ensuring optimal functionality for meetings and events.
Provide technical supp...
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