Job Description

A global technology company in the Philippines is seeking an experienced IT Support Specialist to provide assistance for software applications. This role serves as the central hub for addressing inquiries and ensuring customer satisfaction. Key responsibilities include managing ticket resolution, conducting impact analysis, and participating in on-call rotations. The ideal candidate will have a background in IT application development, over 3 years of support experience, and familiarity with ITIL practices. Proficiency in English is essential, while knowledge of German or French is a plus.
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