Senior Application Production Support

Job Description

As a member of the Application Production Support team, you will play a key role in ensuring the stability, availability, and performance of critical business applications in a production environment. You will manage incidents, collaborate with internal and external stakeholders, and drive long-term solutions to maintain operational excellence.

Main Responsibilities:

Application Stability & Availability

• Monitor and maintain applications to ensure high availability and optimal performance.
• Actively participate in incident management (e.g., Situation Rooms for P1/P2 incidents, RCA) and problem resolution, identifying trends and implementing definitive solutions.
• Ensure compliance with ITIL governance and SLAs within IT Production.
• Execute change requests and deployments using ITIL and DevOps tools and processes.
• Proactively identify and resolve technical issues to guaran...