Job Description
Key Skills: End user support & training, Tech Leadership & Mentoring, Application Support, L2/L3 Application Support, Trading, Commodities, Industry Knowledge: Oil & Gas, Power, Substation, Finance, IT
Roles and Responsibilities:
- Provide L2/L3 application support to resolve complex issues and ensure optimal application performance.
- Lead and mentor a team of application support analysts, fostering a culture of continuous improvement and knowledge sharing.
- Conduct training sessions for end-users to enhance their understanding and effective use of applications.
- Collaborate with cross-functional teams to identify and implement application enhancements and optimizations.
- Monitor application performance and troubleshoot issues proactively to minimize downtime.
- Maintain documentation of support processes, procedures, and knowledge base articles.
Skills Required:
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