Job Description
RESPONSIBILITIES
- Managing a variety of devices and operating systems, including Windows, Mac, iOS, and Linux
- Collaborating with technical teams to resolve support tickets and serving as an escalation point
- Developing PowerShell/Bash scripts
- Ensuring compliance with standard IT best practices and procedures, such as IT security, computer operations, and change management
- Providing top-notch customer service and explaining technical concepts to non-technical stakeholders
**REQUIREMENTS**:
- 2-5+ years of experience
- Experience managing and triaging support tickets
- Familiarity with large enterprise identity management, with IdentityNow experience a plus
- Strong documentation skills, including the ability to update processes and procedures
- Technical training, degree, or industry certifications (preferred)
- Retail services technical support experience (preferred)
- Technical Requirements
- Operating systems: Windows 10/11, MacOS, Li...
- Managing a variety of devices and operating systems, including Windows, Mac, iOS, and Linux
- Collaborating with technical teams to resolve support tickets and serving as an escalation point
- Developing PowerShell/Bash scripts
- Ensuring compliance with standard IT best practices and procedures, such as IT security, computer operations, and change management
- Providing top-notch customer service and explaining technical concepts to non-technical stakeholders
**REQUIREMENTS**:
- 2-5+ years of experience
- Experience managing and triaging support tickets
- Familiarity with large enterprise identity management, with IdentityNow experience a plus
- Strong documentation skills, including the ability to update processes and procedures
- Technical training, degree, or industry certifications (preferred)
- Retail services technical support experience (preferred)
- Technical Requirements
- Operating systems: Windows 10/11, MacOS, Li...
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