Senior Application Support Analyst

A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team. The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join.

This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.

What you'll be doing:

You'll sit at the heart of a globally used, business-critical platform. You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges. Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for ...