The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers’ business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution. 

Skills/Experience Requirements: 

• 3+ years previous experience working directly with customers in a B2B Application Support role 

• Ability to serve as a liaison representing Solifi to customers 

• ITIL V3 Qualification and/or experience (desirable but not essential) 

• Excellent communications skills (both written and verbal) 

• Ability to work independently to achieve desired outcomes 

• General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer’s business preferred 

• Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation 

• Ability to work collaboratively as part of a team with minimal supervision. 

• Ability to effectively problem solve situations using strong troubleshooting and analytical skills 

• Exposure to Microsoft Dynamics based solutions preferred 

• Willingness to work outside of normal business hours when required 

Additionally, we are looking for a customer and community-minded professional who embodies the following traits: 

• Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it. 

• Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution. 

• Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves. 

• Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes