Skills/Experience Requirements: 

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  3+ years previous experience working directly with customers in a B2B Application Support role 

  
  

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  Ability to serve as a liaison representing Solifi to customers 

  
  

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  ITIL V3 Qualification and/or experience (desirable but not essential) 

  
  

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  Excellent communications skills (both written and verbal) 

  
  

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  Ability to work independently to achieve desired outcomes 

  
  

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  General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer’s business preferred 

  
  

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  Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation 

  
  

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  Ability to work collaboratively as part of a team with minimal supervision. 

  
  

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  Ability to effectively problem solve situations using strong troubleshooting and analytical skills 

  
  

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  Exposure to Microsoft Dynamics based solutions preferred 

  
  

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  Willingness to work outside of normal business hours when required 

  
  

Additionally, we are looking for a customer and community-minded professional who embodies the following traits: 

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  Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it. 

  
  

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  Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution. 

  
  

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  Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves. 

  
  

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  Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes