Senior Application Support Analyst

Senior Application Support Analyst page is loaded## Senior Application Support Analystlocations: Makati Citytime type: Full timeposted on: Posted Todayjob requisition id: R **Job Description:****Job Purpose:**The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.**Key Responsibilities:*** Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).* Coordination of ticket resolution with internal, external and vendors teams.* Event- and Incident Management.* Escalation Management.* Automation and monitoring processes for alerts to proactively spot issues before the customer.* High-Level Business Impact Analysis.* Knowledge Ma...