Senior Application Support Analyst

The Role:

Roles and Responsibilities

• Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures
• Proven experience troubleshooting security issues across various technologies
• Customer-centric career experience and excellent Time management skills.
• Ability to work within customer focused team and Excellent communication skills
• Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve issues through sharing best practices and direct resolution.
• Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.
• Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
• Other general responsibilities as instructed by management.

Ideal Profile:

• ITIL Framework knowledge, Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures. In-depth knowledge in SQL & PL/SQL. Oracle Database hands on Knowledge. Well versed with Shell Scripting, Linux and Windows Platform.
• Must accept to rotational shifts (24*7). Banking Working days.
• Application support profile. Knowledge on Banking domain and products.
• IBM MQ Support, JBoss, Apache Tomacat, Java knowledge is desirable.
• In-depth knowledge in SQL & PL/SQL. Oracle Database hands on Knowledge
• Well versed with Shell Scripting, Linux and Windows Platform.
• Hands on in SWIFT, SFMS, NEFT/RTGS, Export, Import.
• ITIL Framework knowledge.

What's on Offer?

• Leadership Role
• Great work environment
• Attractive salary & benefits