Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

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Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

Overview

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Responsibilities

You are expected to provide 2nd level support and problem‑solving expertise concerning complex technical issues of application, infrastructure, data processing, tools, etc. to ensure a robust, maintainable, high‑quality, standards‑compliant business applications software environment is maintained. Ensure that all agreed targets, SLA and metrics are met. Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams wit...