Job Description
- Ensure smooth business application service operations by resolving issues in a timely manner.
- Facilitate smooth transition of application features from development to production environments.
- Actively develop continuous improvement initiatives and optimization of business application service operations.
- Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
- Effectively communicate to stakeholders as part of incident/problem management.
- Manage escalations related to operational topics.
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