Job Description

About the role

The Senior Associate, Accounts Receivable is responsible for ensuring timely collection of outstanding customer balances while maintaining healthy aging metrics and supporting accurate cash flow. This role plays a critical part in the Order-to-Cash (OTC) process by performing effective follow-ups, resolving billing disputes, and building strong, professional relationships with customers and internal stakeholders.

Key Responsibilities:

As a Senior Associate, Accounts Receivable, you’ll be responsible for:

  • Manage a portfolio of customer accounts to ensure timely collection of outstanding invoices.
  • Perform proactive collection activities through phone calls, emails, and customer portals.
  • Monitor and analyze aging reports, prioritizing overdue and high-risk accounts.
  • Investigate and resolve customer disputes related to billing, pricing, deductions, or invoice discrepancies.
  • Document all collection activities...

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